ERP Implementation in a research – development institute in Romania – perception case study

Abstract

This study aims to analyze the perception of the users of an Enterprise Resources Planning (ERP) system implemented in a research and development (R&D) institute in Romania regarding the achievement of the objectives proposed by this implementation but also the factors that contributed to the successful implementation of this ERP system. To study the perception, a questionnaire was sent for completion, to which 54 users, employees of the R&D institute, replied. The results obtained show that the users' perception is favorable to the achievement of the implementation objectives and the factors that have contributed the most to the success of the implementation are the support offered by the implementation team in the implementation of the ERP System Microsoft Dynamics NAV and the involvement of the management team in defining and following the objectives.